Frequently Asked Questions
Product
We generally restock our products every 2-3 weeks. You can sign up to be notified when it returns by picking your size and clicking the button that says "Let me know when it's back".
Please check out our ring size guide to know which size to order. For our wide-fit rings, we recommend sizing up!
A gem is a cut and polished mineral crystal that can be used for many things including in the creation of jewelry such as rings, earrings, necklaces and bracelets.
We ethically source most of our gems from trusted partners in India.
At Boho-Magic we use .925 sterling silver to create our jewelry. It’s important to note that sterling silver is not pure silver.
In the case of common sterling silver, the alloy is 92.5% pure silver and 7.5% copper, nickel, or brass. At Boho-Magic, though, most of our alloys are nickel-free and consist mostly of copper and zinc. This specific composition is fundamental in producing sterling silver rings and it's the reason behind the presence of the Sterling Silver 925 hallmarks.
At Boho-Magic, our rings bear the mark "925" as a badge of honor, signifying a blend of 92.5% pure silver and 7.5% other metals, most commonly copper and zinc. This marriage of metals bestows upon sterling silver its strength, resilience, and radiance that catches the eye from across a crowded room.
To learn even more about .925 sterling silver, check out our article about this here.
.925 sterling silver does not turn skin green. For some designs, though, we use an oxidizing powder to give the ring a more vintage look! If there is an excess of powder left on the ring then this can cause temporary skin discoloration which can be remedied right away so it doesn't happen again!
If this occurs, we recommend lightly washing your ring. Do this by mixing warm water with a mild, fragrance-free soap, giving the ring a bit of a soak and using a soft cloth to gently clean out crevices. Avoid using brushes as they might cause scratching. Once clean, make sure to quickly rinse and dry it well.
For more information on this topic, check out our blog post titled, ‘Does Sterling Silver Turn Your Skin Green?”
We recommend mixing warm water with a mild, fragrance-free soap, giving the ring a bit of a soak and using a soft cloth to gently clean out crevices. As well, a rather surprising way to clean silver is by using toothpaste and a soft cloth! Avoid using brushes as they might cause scratching. Once clean, make sure to quickly rinse and dry it well.
For wholesale inquiries, please email us at info@Boho-Magic.com.
Shipping
If your tracking hasn’t been updated in over a week, please reach out to our customer service team! To connect with customer service email us at info@Boho-Magic.com. To make the process faster, please provide your order number and any necessary details. International packages can take up to 35 working days to be delivered, although many times they arrive sooner than this. We appreciate your patience!
We always recommend adding Route shipping insurance to your order to cover you in the case of a package being lost or damaged. If you added Route shipping insurance to your order, use this link here to report your lost or damaged package as soon as possible. They will take care of you.
Exchange & Returns
Yes! If you ordered from our website or Facebook then use this link to return for a new size. If you ordered from Etsy, please message us there!
Yes! If you ordered from our website or Facebook then use this link to return an order and get a refund. If you ordered from Etsy, please message us there!
We send you shipping notifications with tracking numbers to the email or phone number that you provided at checkout. If you didn’t receive a tracking number, please first check your spam folder. If you still can’t locate your shipping confirmation and tracking number, then please email us, with your order number, at info@Boho-Magic.com.
Orders
If you have any inquiries or need assistance, our customer support team will take care of you. To reach our customer support email us at info@Boho-Magic.com.
Thank you for asking, but no we don’t!
Miscellaneous
This is a great question as the rise of fast fashion has seen many dishonest companies stealing designs. At Boho-Magic we are a registered trademark and own the copyrights to all our products, photos, videos, and designs. If another company is using our products, photos, videos and designs, but claiming they are their own, then those are knock offs and the products (and quality) will not be comparable to our brand.
We do offer wholesale opportunities to many brick and mortar stores, but those stores will never claim to own our designs or rebrand them as their own.
We design all our jewelry in-house and ethically produce our products using .925 sterling silver and genuine gemstones. Quality and authenticity is a top priority at Boho-Magic. Overall, we urge customers to purchase directly from our website to ensure that they are receiving authentic and original products!
Yes, we do! We have a blog, called ‘The Journal.’ Check this out for resources such as gemstone properties, symbolism and information about our specific products. Connect with us in the comments!